Service Management

From Mesopoly 3.0
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  • ITIL (Information Technology Infrastructure Library)

ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.

    • Call Management
    • Incident Management
    • Problem Management
    • Change Management
  • ISO
  • Portability - export and import - XML